DojoClip is a browser-based video editor that provides a free experience as well as the option to upgrade to an Annual or Monthly DojoClip paid Plan to unlock advanced tools within our editing experience. Because we offer a free version of DojoClip to all users, we do not issue refunds for subscriptions once you decide to upgrade to a paid DojoClip Plan.

Cancellation

All subscriptions are renewed automatically until canceled. We make cancelling easy and accessible. DojoClip customers can manage their subscriptions and cancellations by going to their Account Settings. Users who are unable to cancel their subscription through their account settings must contact DojoClip's support team at dojoclip@outlook.com before the end of the current billing cycle to avoid being charged for the next cycle.

We do not offer refunds to users who do not unsubscribe or request assistance from DojoClip's support team to unsubscribe before the subscription renewal date. If you do cancel before the renewal date, you will continue to have access to all premium features of your respective Plan on DojoClip until the end of the original billing cycle.

Please note that we do not send email payment reminders; DojoClip customers are responsible for managing their subscriptions and cancelling on time; failure to do so will not result in a refund. Following the cancellation of a paid subscription Plan, your account will downgrade to a free user account with free user limitations, including project limits and export restrictions.

Software Limitations

All free and paid Plan limitations are listed on our Pricing Page. Please review these restrictions and test the product thoroughly before making an informed decision to upgrade. We do not offer free trials. Users who upgrade to a DojoClip paid Plan acknowledge the platform's stated limitations. Failure to consider the stated restrictions and test our product prior to upgrading will not result in a refund.

Technical Issues

We're a startup and are working on addressing bugs and developing new features as quickly as possible. If a technical issue occurs please contact DojoClip's support team at dojoclip@outlook.com. Features identified as 'Beta' or fully accessible in our free product version are not eligible for a refund should a technical issue occur.

DojoClip reserves the right to troubleshoot to resolve users' technical issues. If we are unable to resolve your issue in a timely manner (2 business days from our initial response - excludes automated messages) a credit will be applied to your account (no refunds) in a prorated amount determined on a case by case basis. Failure to notify us of a technical issue will not result in a refund.

Account Deletion

DojoClip customers who delete their Account are not eligible for a refund, as this deletes all user data to determine whether a subscription was used or not. Without this data, our support team cannot provide help with your subscription or past charges. If you delete your account, your subscription will be canceled effective immediately and you will not be eligible for a refund following the deletion.

Billing

Pricing and Plan availability may vary by location. If you believe that DojoClip has billed you incorrectly, you must contact DojoClip's support team by email at dojoclip@outlook.com no later than thirty (30) days after the billing date of the charge in question to receive an adjustment or credit.

When filing a dispute with your financial institution your subscription will be canceled effectively immediately and any remaining time on the subscription will be forfeited regardless of the outcome of the dispute. Subscriptions can not be reinstated after a dispute has been resolved.

Changes to This Refund Policy

We may update our refund policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new refund policy on this page. These changes are effective immediately after they are posted on this page, and we will update the "Effective Date" shown at the beginning of this policy.

We're a startup and really appreciate your business! DojoClip Plan payments allow us to operate and offer most of our tools for free. We're constantly developing new tools and capabilities on the platform which you will have access to as a subscriber.

Contact Us

If for any reason you're unhappy with DojoClip, please let us know. Contact us over email at dojoclip@outlook.com with a detailed account of what happened, and we'll work with you to make sure you have the best experience possible.

This Refund Policy was last modified in December, 2024.